Google Enterprise Blog: Opening up the rich history and heritage of the Thai Parliament Library with Google Search Appliance, plus 2 more |  |
- Opening up the rich history and heritage of the Thai Parliament Library with Google Search Appliance
- Speedway Motors Serves Up Fast Results with Google Search Appliance
- Extending Chrome support for XP users until April 2015
| Opening up the rich history and heritage of the Thai Parliament Library with Google Search Appliance Posted: 16 Oct 2013 01:05 PM PDT Editor's note: Today's guest blogger is Dr. Adisak Sukul, Ph.D., from the Department of Computer Science, Faculty of Science, KMITL. Dr. Sukul served as a consultant on the working group to develop Thailand's largest Digital Library of legislative documents. See what other organizations that have gone Google have to say. The Parliament of Thailand houses over 350,000 pieces of journals, newspapers, e-books and videos, some dating back from as early as 1932 ‒ the year Thailand's Constitution began. Over the years, the amount of information we accumulated grew substantially and we sought a powerful system that would help us manage the repository effectively. This culminated in the development of Thailand's largest Digital Library, where the repository of legislative documents was made available for public referencing over the Web. The Digital Library collated various document collections from different research libraries into a single searchable archive. We also developed a search engine to help users locate information but we found that the engine was not generating accurate search results due to the complexity of the Thai language. The problem was further compounded by the multitude of complex official documents with several different metadata structures. Users had to run 10 different search queries in order to retrieve the complete information they were looking for. It became evident that a more efficient and user-friendly solution was needed if we wanted members of the public to gain value from the National Assembly's collection. Google Search Appliance (GSA) met our requirements perfectly. It integrates easily with our back-end database solution and the information from multiple platforms is now consolidated and condensed into one single repository. It is simple to use and delivers complete and accurate search results to users. Now, users can conduct searches 10 times faster than they used to. The GSA is also equipped with a built-in dictionary that intelligently recognizes the Thai language. The GSA's auto complete and spell checker are incredibly useful for us. The Thai language is complex, and it is not uncommon for words to be misspelled. We knew that working with the Thai language on a search engine can be highly challenging, but Google's dedicated team worked hard to ensure that this was not a barrier to the success of our project. Once the system went live to the public, Google's easy-to-use interface attracted many new users to the Digital Library. This was a plus point for us as we have been receiving increasing requests for access to non-sensitive legislative-related information. I am pleased that we are now able to share this repository of knowledge with lawyers, students and non-governmental organizations. To date, the Library has logged a 200 percent increase in user traffic. We also noticed that searches conducted using Google.com or other search engines will point to documents in the Digital Library. This means that we are now reaching out to more people. It is gratifying to know that we are finally able to share and put to good use the rich history and heritage we have stored over the years. Throughout the project, Google's Enterprise team and Google's Developer Group were supportive and professional. In fact, it was this open working relationship that helped ensure the project's success. Thanks to Google, we now empower our searchers with a wealth of knowledge at their fingertips.    |
| Speedway Motors Serves Up Fast Results with Google Search Appliance Posted: 16 Oct 2013 10:08 AM PDT Editor's note: Today's blog post is from Chris Chance, Director of IT at Speedway Motors, the world's largest manufacturer, distributor, and retailer of street rod and racing products. See what other organizations that use Google Search Appliance have to say – and watch the recent Hangout On Air with Speedway Motors and Google Enterprise. For a business that's based on speed, we had to admit that our Speedway Motors website search was rather slow. That's not acceptable for a company that's on the fast track: We fill thousands of orders a week, and our website gets more than 500,000 unique visitors every month. The solution to the speed problem was Google Search Appliance, which fueled faster search for Speedway and also drove big increases in conversions and revenue. Our previous search product, Mercado's e-Commerce search and merchandising suite (now Adobe® Search&Promote), didn't just go slow on delivering results: It took 10 hours a week to manually tune results and build workarounds. But even with all that work, search results took as long as four seconds to appear. We started to realize that our competitors all had better search functionality than we did. Exit Mercado, enter Google Search Appliance. With more than 60,000 products, many of which have unique names that require inputting for synonyms and alternate keywords, we expected a long implementation. We were wrong – it took just a few weeks. Now that feeds are automatic, we spend only 10 minutes a week checking search results. Now Speedway Motors really is speedy: Customers typically receive search results in 500 milliseconds, a performance improvement that contributed to a 45% increase in our conversion rate, and a 116% increase in search-attributed revenue. The Google Search Appliance is giving back to our customers and our Ecommerce team – customers are able to quickly find the parts they need and the reduction in search maintenance allows our Ecommerce team to spend more team focusing on what matters – helping our customers build their dream cars.   |
| Extending Chrome support for XP users until April 2015 Posted: 16 Oct 2013 07:00 AM PDT (Cross-posted on the Google Chrome Blog) On April 8, 2014, after more than a decade of powering many of the world's computers, Windows XP will officially retire. Like all technologies that come to their end-of-life, the XP operating system and most of its desktop applications will no longer receive updates and security patches. Since unpatched browser bugs are often used by malware to infect computers, we're extending support for Chrome on Windows XP, and will continue to provide regular updates and security patches until at least April 2015. We recognize that hundreds of millions of users, including a good chunk of current Chrome users, still rely on XP. Moreover, many organizations still run dozens or even hundreds of applications on XP and may have trouble migrating. Our goal is to support Chrome for XP users during this transition process. Most importantly, Chrome on XP will still be automatically updated with the latest security fixes to protect against malware and phishing attacks. If you're an IT administrator and your employees depend on web applications built for older browsers, you can use Legacy Browser Support to set Chrome as the primary browser and limit the usage of the unsupported, legacy browser to only specific web apps. See Chrome for Business to learn more about how to deploy and manage Chrome for an organization.   |
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